Categories
Design

Gov 2.0: transparency is more than making data available

A friend of mine had a nasty case of food poisoning earlier this year. So nasty that Washington state health department folks were calling to check on her. Update 1: Sarah Schacht (@sarahschacht) alerted me to this challenge when she was sick back in March. She did a lot of research on how other cities […]

Categories
Design

Writing effective hyperlinks: critique and recommendation

It’s hard for me to grasp that in 2013 we still need to talk about “click here” as a hyperlink. (Just say No!) Look at this promotional email from Top Food & Drug:

Categories
Design

Kingston: web support site seems designed to frustrate

I have a new Kingston Solid State Drive (SSD), and I’m not happy with its performance. Naturally, I went to the Kingston website to contact support. It was an exercise in frustration. Even though the site knows I am in the United States (I’ve been here before, there must be an unused cookie), the first […]