User task analysis: does this starting page work for you?

The Washington Secretary of State has an application called MyVote which is a portal for registered voters to update address, find elected officials, and so forth. Scenario: You’ve just moved to Washington and want to register to vote. You’ve been given the MyVote link as your starting place to register to vote. You’ve not decided […]

Chart junk illustrated

A word about chart junk

Charts that cheat by showing only part of the vertical axis will exaggerate any change in data compared to a chart with a complete vertical axis. This example comes from two data points in a recent Pew study. The chart on the left shows the change from 2007 to 2014 using a complete (0-60) vertical axis. […]