[Updated] In 2001, I was a usability tester for a Windows Phone. I don’t remember the details very much, but I do remember that it was hard to use. This, of course, was pre-smart phone but not pre-mobile-phones-connected-to-the-Net. Flash forward 13 years later. The Microsoft mobile global market share during the first quarter 2013 was […]
Listen up, marketing folks. Tell your developers you need bookmarkable URLs so that when a customer clicks on a link, she can go straight to the product. If it’s not in the functional spec, it’s not going to happen. Here’s a tale from Microsoft. I needed to install Microsoft Remote Desktop, so that was the […]
I discovered FairSearch.org, an astroturf site, via a random Google search. I was struck by the links between the 16 members. Knowing that there is only the appearance of competition in travel sites is one thing; seeing it in black-and-white, so to speak, is another.