User task analysis: does this starting page work for you?

The Washington Secretary of State has an application called MyVote which is a portal for registered voters to update address, find elected officials, and so forth. Scenario: You've just moved to Washington and want to register to vote. You've been given the MyVote link as your starting place to register to vote. You've not decided if you want to register online or in person. Task: Figure out your voter registration options. See one task analysis in this YouTube screencast.   What do you think? Am I too harsh? What's your experience? Here's the link to MyVote. Cross-posted from UX Notes.continue reading →
Dear LinkedIn: UI help desperately needed

Dear LinkedIn: UI help desperately needed

Don't ever get behind on your LinkedIn connection requests -- erh, invitations -- because the interface will rudely shove you away, screaming. (You'll be screaming. Not your computer.) And it would take only a teeny tiny change to reduce a significant portion of the friction. The scenario You've received an invitation to connect from someone who seems only vaguely familiar. When you mouseover the person's name on the pending invitations page, LinkedIn generates a pop-up that shows you the second-degree connections. In this example, there are 19.…continue reading →