Milk Street Magazine billing system design suggests that the primary persona was the magazine billing department, not the subscriber.
Possibly the most common web form we encounter these days is the ubiquitous wifi password login. Make sure yours works logically for your users.
Design that occurs in a vacuum is usually called "art." Design that has its goal the desire to help users solve problems does not happen in a vacuum. We need to learn how to give (and receive) feedback from peers, clients and bosses. Whether you aspire to the manager track or want to be a productive member of a design team, you'll need to get comfortable giving feedback. The rules for providing effective feedback for a design parallel those for giving feedback on employee performance. …continue reading →