Categories
Design

NetVibes case study : useless user forums

You’re signed in to your account at XYZ.com and need help. What do you do? You might check out the FAQs or you might click the “Help” button. In the case of NetVibes, if you click “Help” you’ll find yourself at Forums. And even if you are logged in to your account (you probably would […]

Categories
Design

Kingston: web support site seems designed to frustrate

I have a new Kingston Solid State Drive (SSD), and I’m not happy with its performance. Naturally, I went to the Kingston website to contact support. It was an exercise in frustration. Even though the site knows I am in the United States (I’ve been here before, there must be an unused cookie), the first […]

Categories
Tech & society

Southwest: email #Fail

I booked flights on Southwest Airlines today. We don’t have frequent flyer miles with Southwest, so I decided to enroll after securing the tickets.