Drive-Through Remote Call Centers

The NY Times (via cNet) has an update on the novel concept being tested by some McDonalds restaurants: using a remote call center to take drive-through orders. The VoIP-based business surfaced in mid-2004 (BrandAutopsy), with followups in early (CommWeb, MSNBC) and mid-2005. An early headquarters contract with Oak Brook, IL SEI Information Technology (relationship to […]