Building trust to combat misinformation

Presentation for Bay Area UASI (Urban Areas Security Initiative) Public Safety Preparedness Summit, 03 November 2022.

Building trust to combat misinformation (pdf)

Articles

• “America Is Having a Moral Convulsion.” The Atlantic, 05 October 2020.
• “‘Belonging Is Stronger Than Facts’: The Age of Misinformation.” New York Times, 07 May 2021.
• “Can ‘Extreme Transparency’ Fight Fake News and Create More Trust With Readers?” Nieman Reports, 23 March 2018.
• “Controlling the Spread of Misinformation.” American Psychological Association, 01 March 2021.
• “Drowning in Disinformation.” ASU News, 18 December 2020.
• “Firsthand Reports From California Wildfires Pour Through Twitter.” Wired, 23 October 2007.
• “From paradise to panic: Hawaii residents and vacationers run for cover, fearing missile attack.” CNN, 14 January 2018.
• “How Misinformation Spreads—and Why We Trust It.” Scientific American, 01 September 2019.
• “To Fight Misinformation, We Need to Teach That Science Is Dynamic.” Scientific American, 26 October 2022.
• “Ways to Combat Misinformation in the Social Media Era.” Academy Health, 06 July 2021.
• “What was fake on the Internet this week: Why do we even bother, honestly?” Washington Post, 30 October 2015.

Books

• Calling Bullshit (2021)
• How Propaganda Became Public Relations (2020)
• Manufacturing Consent (2011)
• The Death of Expertise (2017)
• Thinking, Fast and Slow (2011)

Case studies, guides

• “Crisis and Emergency Risk Communication Basic Principles.” CDC, 04 August 2011.
• “Digital Disaster Relief: Crowdsourced Responses to Hurricanes, Earthquakes, and Floods Around the World.” Discover, 13 September 2017.
• “Dynamics of Interorganizational Emergency Communication on Twitter: The Case of Hurricane Irma.” Disasters, 23 May 2022.
• “How to Use Social Media for Crisis Communications and Emergency Management.” Hootsuite, 08 June 2022.
• “More Americans now say government should take steps to restrict false information online than in 2018.” Pew Research Center, 18 August 2021.
• Innovative Uses of Social Media in Emergency Management. DHS, 2013.
• “Public Health Emergency Risk Communication and Social Media Reactions to an Errant Warning of a Ballistic Missile Threat — Hawaii, January 2018.” CDC, 22 February 2019.
• Social Media and Disaster Communication Checklist. Agility Recovery, 2013.
• Social Media Guidebook for Law Enforcement Agencies. Justice Policy Center, 2019.
• Social Media Message Library. Drexel University.
• “Understanding communication dynamics on Twitter during natural disasters: A case study of Hurricane Sandy.” International Journal of Disaster Risk Reduction, July 2019.

Data

• “Americans and Social Trust: Who, Where and Why.” Pew Research Center, 22 February 2007.
• “Americans’ Views of Government: Decades of Distrust, Enduring Support for Its Role.” Pew Research Center, 06 June 2022.
• Botometer. Indiana University. Checks a Twitter account for odds that it is a bot (automated tweets).
• Confidence in Institutions, Gallup.
• Edelman Trust Barometer, 2022.
  • Edelman Trust Barometer, 2020.
  • Edelman Trust Barometer, 2018.
  • Edelman Trust Barometer, 2016.
• Trust. Our World in Data.
• “Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management.” International Journal Environmental Research Public Health, 14 October 2021. Via PubMed.

Twitter accounts

• Carl Bergstrom (@ct_bergstrom), University of Washington. Co-author, Calling Bullshit.
• Jay Rosen (@jayrosen_nyu), New York University. Media criticism, truth sandwich
• Kate Starbird, (@katestarbird), University of Washington. Crisis informatics and online rumors.
• The Global Disinformation Index (@DisInfoIndex).