Tech & society

Southwest: email #Fail

I booked flights on Southwest Airlines today. We don’t have frequent flyer miles with Southwest, so I decided to enroll after securing the tickets.

email screenshot
Southwest Airline Confirmation email

But guess where the referenced link takes you? To a 403 error — not a “file not found” error but a “forbidden” (access problem) error.

southwest 403 forbidden
Southwest's Promotion email Directs You To A 403 Error

That’s a very big “oops” … yes, this email is an auto-responder, but the error shows the myriad of dependencies that must be considered whenever you re-architect a site.

By Kathy E. Gill

Digital evangelist, speaker, writer, educator. Transplanted Southerner; teach newbies to ride motorcycles! @kegill

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