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Convergence

Why Rhapsody Is Lame

A long time ago (but in this galaxy, not one far-far-away) … I signed on with Rhapsody for a test. (Yes, I have a PC as well as a Mac.) Didn’t use it- didn’t like it – wanted to cancel. But … I couldn’t. At least, I could not easily cancel.

You can sign up for Rhapsody without human intervention — the auto-magic of databased websites. But you have to talk to a person to cancel. And of course, they close at 6 pm Pacific.

Today, I got an e-mail telling me that the service was about to increase in price. That got me off my duff … and I dashed over to the website to try to cancel.

You still have to call.

What’s even more lame? The “excuse” that they give for having you call, instead of being able to cancel 24×7 via the website. (Hint: it’s so they can try to talk you out of it. But you knew that.)

Reals’ Reason For Calling To Cancel Rhapsody

This is so un-Web 2.0.

As I wrote in my e-mail … where I was (not for the first time) complaining that they force a phone call — and limit the hours … I shoulda sold my stock the first time I encountered service issues with Real. That would have been before the bust.

By Kathy E. Gill

Digital evangelist, speaker, writer, educator. Transplanted Southerner; teach newbies to ride motorcycles! @kegill

One reply on “Why Rhapsody Is Lame”

Kathy-

Hope you have comment moderation turned on – tried to find your contact email:
This is a great video you will want to see:
http://www.govgap.com
all 122 slices of I don’t remember…. humiliating, pointed… really well put together.

Ethan

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