Let’s talk about the iTunes store. How did you get the record labels, which had been resisting digital music, to sign up?
It was a process over 18 months. We got to know these folks and we made a series of predictions that a lot of things they were trying would fail. Then they went and tried them, and they all failed, for the reasons that we had predicted. We kept coming back to visit them every month or two, and they started to believe that we might actually have some insight into this, and our credibility grew with them to the point where they were willing to take a chance with us.
Now, remember, it was initially just on the Mac, so one of the arguments that we used was, "If we’re completely wrong and you completely screw up the entire music market for Mac owners, the sandbox is small enough that you really won’t damage the overall music industry very much."