User task analysis: does this starting page work for you?

The Washington Secretary of State has an application called MyVote which is a portal for registered voters to update address, find elected officials, and so forth. Scenario: You’ve just moved to Washington and want to register to vote. You’ve been given the MyVote link as your starting place to register to vote. You’ve not decided […]

LinkedIn Invitation

Dear LinkedIn: UI help desperately needed

Don’t ever get behind on your LinkedIn connection requests — erh, invitations — because the interface will rudely shove you away, screaming. (You’ll be screaming. Not your computer.) And it would take only a teeny tiny change to reduce a significant portion of the friction. The scenario You’ve received an invitation to connect from someone […]