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The importance of feedback in web applications, a case study

How to make subscription activation a pain (feedback is AWOL) When we engage...

Tips for designing a campaign door hanger

I’ve spent so much of my life the past 20 years doing digital stuff...

Usability toolkit: visualize clicks with Crazy Egg

I’m in love with Crazy Egg! Do you know where people are clicking on...

Obama endorses net neutrality

 Obama’s decision to wade into the net neutrality debate highlights...

Network Neutrality comments due Monday {!important}

Update: My letter to the FCC You may have noticed a spinning-wheel-of-death...

Microsoft and Boeing: parallels in mergers and layoffs

In 1998, Boeing’s stock was at a historic low and the shareholders...

#noDaddy : GoDaddy SuperBowl ads give crass a bad name

Just six days before the 49th SuperBowl, GoDaddy revealed its heavily teased...

What do the most popular news stories for 2014 say about us?

There were some awfully big news stories in 2014: Cuba, Ebola, Ferguson,...

A (new) manifesto for the 26-year-old WWW

I remember when the Cluetrain Manifesto hit the ‘net. That would have...

How to manage web projects without setting your hair on fire!

Born in 1989, the web is now an adult but our management practices seem...

Guest Lecture: Intro to WordPress

Guest lecture for Thor Tolo’s class at Northwest University. ...

Introduction to Digital Publishing for Authors

Guest lecture. Introduction To Digital Publishing For Authors from Kathy...

Tilting at windmills: cite your sources!

An argument for providing sources for content you create and share across social media.

It’s in your hand: smartphone cameras and sexual harassment

In the shadow of #gamergate*, here’s a refreshing story of empowerment...

TrueTwit for spam control?

I was setting up a new Twitter account for a client and got my first...

#noDaddy : GoDaddy SuperBowl ads give crass a bad name

Just six days before the 49th SuperBowl, GoDaddy revealed its heavily teased...

What do the most popular news stories for 2014 say about us?

There were some awfully big news stories in 2014: Cuba, Ebola, Ferguson,...

A (new) manifesto for the 26-year-old WWW

I remember when the Cluetrain Manifesto hit the ‘net. That would have...