Usability toolkit: visualize clicks with Crazy Egg

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crazyegg logoI’m in love with Crazy Egg!

Do you know where people are clicking on your pages? If you’re using Crazy Egg, then you do.

This very affordable service starts at $9/month with a 30-day free trial.

The heatmap may be the heart of the service, but I find the confetti breakdown (distinguish between clicks by referral source, search term, browser and other variables) more useful. CrazyEgg also offers scroll maps as well as overlay reports that provide specific information about each link on a page.

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Invisible scroll bars lead to search results that seem MIA

Missing scroll bars

Designers should present search results in a place and manner where the searcher can see them without needing to adjust her browser.

In other words, after I click “search” one of two things needs to happen:

  1. The click launches a new page and the search results are at the top, the first thing I see OR
  2. The search results appear directly below the search field or button and are immediately viewable and obvious.

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