My entry in theDecember’s Carnival of journalism, hosted by The Guardian Developer blog. This month’s question: If you are a journalist, what would be the best present from programmers and developers that Santa Claus could leave under your Christmas tree?

My wish for the Christmas elves? Put someone other than IT in charge of all CMS purchases. [There's an argument to be made that IT shouldn't be in charge of IT ... but that's another story.]

I make this wish (a not-very-veiled complaint) for the same reason that Don Norman criticized the design of stoves in The Design of Everyday Things. Landlords and housing developers are major purchasers of stoves. Thus, the person making the buying decision is focused primarily on price and reliability. Usability does not enter into the equation.
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