Jawbone Icon Rogue

How To Reset Your Jawbone Icon

Jawbone Icon Rogue

Jawbone Icon Rogue Series

Last month, I upgraded from the first generation Jawbone to the Jawbone Icon, Rogue series. I bought it because it could be paired with two devices (my iPhone and my MBP).

After two charging cycles, the bloody thing would not turn on when I needed it for an online video conference.

Who knows why this happens — certainly not me. But I did find a solution that worked for me in the Jawbone forums: a hardware reset.

If you have a Jawbone Icon and it won’t “turn on” — a reset may be your answer, too. Here’s what to do:

How to Reset Your Jawbone Icon

Illustrations follow the step-by-step instructions.

  1. Disconnect the Jawbone Icon from any power source.
  2. Turn it off (slide the power button so that no color shows).
  3. Insert the micro USB adapter — but do not have the adapter inserted into any power source.
  4. Press-and-hold the Icon’s “Talk button” (you need fingernails for this step) while you simultaneously plug the USB adapter into a power source (the AC adapter or a working USB slot on your computer).
  5. Release the Talk button.
  6. You should see the red light flash (LED) and then transition to a solid red glow.
  7. Remove the Jawbone Icon from the charger and turn the headset on. You should see a solid white LED.
jawbone icon talk button

Step 3: Jawbone Icon Talk Button

Jawbone Icon Back

Steps 2, 5 and 6: Back View of Jawbone Icon

 

Jawbone Icon User Guide

This pdf of the Jawbone Icon user guide is light on details.

Jawbone User Forum

If you are still having problems, I recommend checking out the Jawbone User Forum.

 

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26 thoughts on “How To Reset Your Jawbone Icon

  1. Permalink  ⋅ Reply

    Trev

    May 12, 2014 at 11:11pm

    Hi
    Done this now have solid white light. But nothing else? Where do I go from here?

  2. Permalink  ⋅ Reply

    Kathy E. Gill

    January 6, 2014 at 7:59pm

    Glad it worked for you! It’s a bit amazing that folks are still having this problem. =:-0

  3. Permalink  ⋅ Reply

    JEFF

    January 6, 2014 at 5:40pm

    IT WORKS ON ME….. THANKS A LOT…… =)

  4. Permalink  ⋅ Reply

    sarah

    May 26, 2013 at 11:01pm

    urgh….absolutely nothing is working for me. Just took it out of the box and turned it on, it worked and then it stopped. won’t charge or anything. totally dead before I even got to use it!

  5. Permalink  ⋅ Reply

    Shelia

    April 6, 2013 at 8:35pm

    nothing is working!!!! no lights no power!! very frustrated111

  6. Permalink  ⋅ Reply

    Murat...

    November 18, 2012 at 11:41am

    Thank you Paul Buys, i was so disappointed when the upper method did not work, master reset was a breeze, you made me save at least 40$ on my new phone.

  7. Permalink  ⋅ Reply

    Roger

    September 14, 2012 at 10:20am

    OUTSTANDING! your method worked, when the methods on the jawbone website on troubleshooting failed! Thanks!

  8. Permalink  ⋅ Reply

    Erika

    June 14, 2012 at 5:57am

    This is amazing! Thank you sooooo much! I was at a lose until you :)

  9. Permalink  ⋅ Reply

    Kelsey

    May 18, 2012 at 10:38pm

    I absolutely love you right now!!!!! :D

  10. Permalink  ⋅ Reply

    Gwen

    April 19, 2012 at 12:09pm

    THANK YOU!!!!!!!! I LOVE my icon! I’ve had it for over a year and have used it HARD. I was so disappointed when I pulled it off the charger this morning to find it dead. First time since I’ve owned it. At first, I thought it was the charger or the cord. But then I found this thread and YAY!!! Again, thanks!

  11. Permalink  ⋅ Reply

    Robin

    April 9, 2012 at 6:09pm

    Thank you!! My Icon stopped working, and I was able to reset it but it still wouldn’t pair … till I tried Paul Buys Houses solution. Everything’s working again.

  12. Permalink  ⋅ Reply

    armand51

    March 18, 2012 at 3:56am

    Great tip. Got my Icon working again. The Master Reset is awesome.

  13. Permalink  ⋅ Reply

    Jaw Bone

    February 9, 2012 at 10:19pm

    Paul Buys Houses says:
    28 December 2011 at 4:10 am
    If that fails, here’s how to do a Master Reset / Hard Reset on a Jawbone ICON:

    1) Turn it on, wait for the white blinking light.
    2) Click the talk button 6 times, fast.
    3) If you did it right, it’ll blink red.
    4) Long press the talk button
    5) It’ll flash red & white when master reset is complete

    WORKED!!!
    Nothing else did b4 that :(

  14. Permalink  ⋅ Reply

    James

    January 31, 2012 at 6:54am

    This didn’t quite work for me — when I followed these instructions the red light would pulse as if charging. If I unplugged it and tried to turn it on, nothing would happen. I do believe holding the button in and plugging it into the charger did allow it to charge though. Previously I would plug in the headset and it would blink red (not pulse) for 30 seconds or so and then stop. It appears to be successfully charging now. Strange and annoying issue for such a new and expensive device! Mine is the updated Icon HD which might explain the different behavior.

  15. Permalink  ⋅ Reply

    Paul Buys Houses

    December 28, 2011 at 4:10am

    If that fails, here’s how to do a Master Reset / Hard Reset on a Jawbone ICON:

    1) Turn it on, wait for the white blinking light.
    2) Click the talk button 6 times, fast.
    3) If you did it right, it’ll blink red.
    4) Long press the talk button
    5) It’ll flash red & white when master reset is complete

  16. Permalink  ⋅ Reply

    Daaave

    December 19, 2011 at 9:04pm

    At the Jawbone Forums there are at least 2 separate threads with people saying “The same thing happened with my Icon!”

  17. Permalink  ⋅ Reply

    Daaave

    December 19, 2011 at 9:00pm

    I received the Icon exactly one week ago today. I used it twice with no problem. Tonight I pluged it in to charge, only the second time. No light at all. I went to jawbone.com/support and found the reset procedure.

    I tried the reset procedure several different ways. I tried to reset it for over an hour. I tried the wall outlet charger. I tried different USB ports. The Icon wouldn’t reset.

    I’m out $$$ unless I can fix this problem. Luckily I have my older Plantronics and Motorola headsets as backup. I should have stuck with Plantronics and Motorola.

  18. Permalink  ⋅ Reply

    richard

    December 16, 2011 at 8:24am

    I did this step and my light still just flashes red and does not go solid

  19. Permalink  ⋅ Reply

    Ashok Govind (@ashokgovind)

    October 21, 2011 at 11:37pm

    Hey thanks…Thank god I saw this before I went out and ordered another one. Problem is that is a damn good headset and it would have been a shame to throw it in the bin after 2 months of use…

  20. Permalink  ⋅ Reply

    Kathy

    September 26, 2011 at 3:11pm

    Thank You!!!!!!!! The chat person at Jawbone couldn’t help me, but your tip cured my icon! Thanks!

  21. Permalink  ⋅ Reply

    wilson

    September 23, 2011 at 5:36am

    Wow! You are really really appreciated. This saved my…..okay, lots of time, effort and money. Thank you for posting!!!!! Seriously thankful.

  22. Permalink  ⋅ Reply

    Elijah

    July 17, 2011 at 11:01am

    Thank you so much!!!!
    My Jawbone stopped working last week and I followed these steps and it’s working again! So glad I googled this before I went and bought another one!
    It did take me a couple tries to get it so if you do this make sure you hold the talk button until the light flash then turn solid once plugged in before removing.

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